Returns & Exchanges
At NAVALLI, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all unworn items in their original packaging. If your new fashion piece isn't the perfect fit, our streamlined process makes exchanges and refunds effortless.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original box, ensuring all tags are attached and the garment is in its original, unworn condition.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing